By engaging the services of EraRoute Transport LLC ("Company," "we," "us," or "our"), whether through direct contact, written agreement, digital communication, or any other means, you ("Client," "Customer," or "you") agree to be bound by these Terms and Conditions in their entirety. If you do not agree to these terms, you may not engage our services.
These Terms and Conditions apply to all service lines offered by EraRoute Transport LLC, including but not limited to dump truck hauling, roll-off truck services, freight transportation, car hauling, and towing services.
2. SERVICES
EraRoute Transport LLC provides transportation and hauling services as agreed upon between the Company and the Client. The scope, pricing, schedule, and specifications of each engagement will be confirmed prior to service commencement, either verbally, in writing, or via a formal service agreement.
The Company reserves the right to:
Decline any service request at its sole discretion
Modify service availability based on fleet capacity, scheduling, and operational conditions
Subcontract any portion of a job to qualified and insured carriers when necessary, with prior notice where possible
3. QUOTES AND PRICING
All quotes provided by EraRoute Transport LLC are estimates based on information provided by the Client at the time of inquiry. Final pricing may be subject to change based on:
Actual load weight, volume, or material type
Changes in job site conditions or access
Fuel surcharges or material cost fluctuations
Additional services requested during job execution
Wait time, demurrage, or delays caused by the Client or site conditions
Quotes are valid for 30 days from the date of issuance unless otherwise stated in writing.
4. PAYMENT TERMS
4.1 Payment terms will be specified on each invoice or service agreement. Unless otherwise agreed in writing, payment is due upon completion of service.
4.2 EraRoute Transport LLC accepts payment via check, ACH bank transfer, and approved digital payment methods. Cash payments may be accepted at the Company's discretion.
4.3 Invoices not paid within the agreed payment window are subject to a late fee of 1.5% per month on the outstanding balance, or the maximum rate permitted by applicable law, whichever is less.
4.4 The Client is responsible for all collection costs, including reasonable attorney's fees, incurred by the Company in recovering unpaid balances.
4.5 Disputed invoices must be reported to the Company in writing within 5 business days of receipt. Failure to dispute within this period constitutes acceptance of the invoice.
5. CANCELLATIONS AND CHANGES
5.1 Cancellations made with less than 24 hours' notice may be subject to a cancellation fee of up to 25% of the quoted service price, or a minimum fee as determined by the Company.
5.2 Same-day cancellations after dispatch may be subject to a fee equal to 50% of the quoted service price.
5.3 Changes to job scope, load specifications, or delivery location made after service has commenced may result in additional charges.
6. CLIENT RESPONSIBILITIES
The Client agrees to:
Provide accurate and complete information regarding load type, weight, material hazards, site access, and delivery requirements
Ensure safe and legal access to all job sites, including proper permits where required
Notify the Company of any hazardous materials, restricted areas, or special site conditions prior to service
Be responsible for any delays, additional costs, or damages resulting from inaccurate or incomplete information provided
7. LIMITATION OF LIABILITY
7.1 EraRoute Transport LLC shall not be liable for indirect, incidental, consequential, or punitive damages of any kind arising from the performance or non-performance of services.
7.2 The Company's total liability for any claim arising from a single service engagement shall not exceed the total amount paid by the Client for that specific engagement.
7.3 The Company is not liable for delays, damages, or service failures caused by acts of God, weather events, road conditions, government action, third-party interference, or circumstances beyond the Company's reasonable control.
7.4 EraRoute Transport LLC is not liable for pre-existing damage to property, structures, or materials at any job site.
8. INSURANCE AND COMPLIANCE
EraRoute Transport LLC maintains commercial vehicle insurance, general liability insurance, and all required state and federal operating authority appropriate to the services provided. The Company operates in compliance with applicable Department of Transportation (DOT) regulations and all relevant federal, state, and local transportation laws.
Upon request, the Company will provide a certificate of insurance to qualified Clients for contract purposes.
9. DAMAGE CLAIMS
9.1 Any claim for property damage alleged to have been caused by EraRoute Transport LLC must be reported in writing to hello@eraroute.com within 48 hours of service completion.
9.2 Claims submitted after the 48-hour window may be denied at the Company's discretion.
9.3 The Company reserves the right to investigate all claims before acknowledging liability. The Client must preserve all evidence and provide reasonable access for inspection.
10. INDEMNIFICATION
The Client agrees to indemnify, defend, and hold harmless EraRoute Transport LLC, its owners, employees, agents, and contractors from and against any and all claims, liabilities, losses, damages, costs, and expenses (including reasonable attorney's fees) arising out of or related to:
The Client's misrepresentation of load type, weight, or site conditions
The Client's failure to obtain required permits or site clearances
Hazardous materials not disclosed to the Company prior to service
Any third-party claims arising from the Client's instructions or direction
11. SMS MARKETING COMMUNICATIONS
11.1 Consent
By providing your mobile phone number to EraRoute Transport LLC and opting in to SMS communications, you expressly consent to receive text messages from the Company. These messages may include service updates, scheduling confirmations, promotional offers, service announcements, and other business-related communications.
11.2 Message Frequency
Message frequency will vary depending on your engagement with our services and active promotions. You may receive up to 4 messages per month for general marketing communications, with additional transactional messages related to active or scheduled jobs.
11.3 Message and Data Rates
Standard message and data rates may apply. EraRoute Transport LLC is not responsible for charges imposed by your mobile carrier.
11.4 Opting Out
You may opt out of SMS marketing communications at any time by replying STOP to any message received from the Company. Upon receipt of your opt-out request, you will receive one final confirmation message and no further marketing messages will be sent. Transactional messages related to active service engagements may still be sent where required.
11.5 Help
Reply HELP to any SMS message for assistance, or contact us directly at hello@eraroute.com.
11.6 No Sharing of Information
EraRoute Transport LLC does not sell, rent, or share your mobile phone number or SMS opt-in data with third parties for their marketing purposes.
11.7 Supported Carriers
SMS messaging is supported by most major U.S. carriers. EraRoute Transport LLC is not liable for delayed or undelivered messages.
12. ELECTRONIC COMMUNICATIONS
By providing your email address or phone number, you consent to receive communications from EraRoute Transport LLC electronically, including via email and SMS. You agree that all agreements, notices, and disclosures provided electronically satisfy any legal requirements that such communications be in writing.
13. PRIVACY
EraRoute Transport LLC collects and uses Client information solely for the purpose of providing services, fulfilling contracts, communicating about active and future engagements, and complying with legal obligations. We do not sell or rent personal information to third parties.
For questions regarding data handling or to request removal of your information from our records, contact us at hello@eraroute.com.
14. GOVERNING LAW AND DISPUTE RESOLUTION
14.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of the state in which EraRoute Transport LLC is registered, without regard to conflicts of law principles.
14.2 Any dispute arising from or related to these Terms and Conditions or the services provided by EraRoute Transport LLC shall first be submitted to good-faith negotiation between the parties.
14.3 If negotiation fails to resolve the dispute within 30 days, the parties agree to submit to binding arbitration in accordance with the rules of the American Arbitration Association (AAA). The decision of the arbitrator shall be final and binding.
14.4 Nothing in this section prevents either party from seeking emergency injunctive relief from a court of competent jurisdiction where necessary to prevent irreparable harm.
15. MODIFICATIONS TO TERMS
EraRoute Transport LLC reserves the right to modify these Terms and Conditions at any time. Updated terms will be communicated via the Company's website or direct notice to active Clients. Continued engagement of services following notification of changes constitutes acceptance of the revised terms.
16. SEVERABILITY
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable under applicable law, the remaining provisions shall continue in full force and effect.
17. ENTIRE AGREEMENT
These Terms and Conditions, together with any applicable service agreement or invoice, constitute the entire agreement between EraRoute Transport LLC and the Client with respect to the services provided, and supersede all prior discussions, representations, or agreements, whether written or oral.
18. CONTACT INFORMATION
For questions, disputes, opt-out requests, or any other communication regarding these Terms and Conditions:
EraRoute Transport LLC
Email: hello@eraroute.com
These Terms and Conditions are effective as of the date listed above and apply to all service engagements entered into on or after that date.